DCS Earns 4.94/5 Client Satisfaction Rating — Beating Industry Benchmarks Again
Exceptional Results from Our 2025 Service Delivery Benchmark Report
At Delaney Computer Services (DCS), client satisfaction isn’t just a metric—it’s a mission. Each year, we measure how our Managed IT Support stacks up against national performance benchmarks. The latest results are in, and we couldn’t be prouder to share that DCS has once again outperformed the industry across every category.
Outstanding Client Ratings
Between October 2024 and September 2025, we collected feedback from more than 200 client surveys. The results speak for themselves:
- Overall Client Satisfaction: 4.94 out of 5 (+1.02% above network average)
- Timeliness of Initial Response: 4.95 out of 5 (+2.06%)
- Issue Resolution Speed: 4.92 out of 5 (+1.65%)
- Professionalism and Expertise: 4.97 out of 5 (+1.02%)
- Average Account Rating: 4.88 out of 5 (+1.67%)
- Average Resource Rating: 4.91 out of 5 (+2.51%)
In every measurable area—from responsiveness and problem-solving to professionalism and technical ability—DCS ranked higher than the national network averages. That consistency directly reflects our team’s commitment to fast, reliable, and friendly support.
What These Results Mean for Our Clients
When technology hiccups happen, response time and resolution speed matter. Our clients know that when they reach out, they’re getting support from experienced professionals who care about solving their problems the right way—and doing it quickly. These results reinforce that trust, showing that DCS delivers on our promise of secure, dependable IT services that keep businesses running smoothly.
Proud, but Never Complacent
We’re proud of these results, but we’re not done improving. Every survey is an opportunity to listen, learn, and refine the way we deliver service. Our team continues to invest in better tools, smarter processes, and advanced training to ensure every interaction lives up to the DCS standard of excellence.
Thank you to our amazing clients for trusting us with your IT systems and for taking the time to share your feedback. Your input helps us focus on what matters most—keeping your technology running efficiently and securely.
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